Case Studies
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Government

• Fujitsu helps Queensland Police implement records management exchange
  

  The Queensland Police Service (QPS) needed a single new information system to better realise its vision of a professional police service, dedicated to excellence and committed to working in partnership with the people of Queensland to enhance their safety and security.

  Industry: Government; Solution Area: Content Management; Client Name: Queensland Police Service; Region: Australia;

• Fujitsu provide WA Police project management, SI and change management expertise
  

  Western Australia Police (WAPOL) needed a new radio communications infrastructure to achieve its mission of enhancing the quality of life and wellbeing of all people in WA and better protect its operational officers.

  Industry: Government; Solution Area: Systems & Network Management; Client Name: Western Australia Police Service; Region: Australia;

• Fujitsu vs Mission Critical System Failure
  

  Australian courts are under relentless pressure to achieve predictable court schedules and reliable operations in the face of escalating case numbers.

  Industry: Government; Solution Area: Outsourcing Solutions; Client Name: Fujitsu vs Mission Critical System Failure; Region: Australia;

• An Garda Síochána
  

  An Garda Síochána (AGS) is Ireland's national police service. The overall challenge facing AGS was to reduce the number of road fatalities and serious injuries from road accidents. The aim was to reduce the incidence of excess speeding and increase the wearing rate for seat belts.

  Industry: Government; Client Name: An Garda Síochána; Region: Ireland;

• An Post
  

  During 2000, Fujitsu was selected to produce a scalable, reliable system to replace An Post's manual system used to provide the calculation and recording for its staff remuneration function.

  Industry: Government; Client Name: An Post; Region: Ireland;

• Application by Internet
  

  This is a test version of a system for computerizing applications and notifications from individuals and companies to government offices, devised with the goal of reducing the workload of the applicant and improving the efficiency and speed of government office review procedures.

  Industry: Government; Solution Area: Content Management; XML/Web Services; Security Solutions; Region: Japan;

• BIR's e-Filing and e-Payment System
  

  The Bureau of Internal Revenue (BIR) seeks to collect taxes efficiently and effectively and at the least cost to the government. To achieve this mission, the BIR has decided to do away with traditional paper-based tax filing and payment processing and adopt a more efficient electronic business model as an alternative tool.

  Industry: Government; Solution Area: e-Business/e-Commerce; Client Name: Bureau of Internal Revenue ; Region: Philippines;

• Bord Gáis Eíreann
  

  With the advent of market deregulation Bord Gáis decided it had to enhance its business processes.

  Industry: Government; Client Name: Bord Gáis Eíreann; Region: Ireland;

• BtoB Order Matching System
  

  By creating an online ordering market on the Internet using XML-based information search functions, an open business network that links enterprises of all sizes was realized.

  Industry: Government; Solution Area: XML/Web Services; Client Name: Kansai Economic Federation; Region: Japan;

• Case study, Cabinet Office, Public Sector Efficiency Review
  

  Fujitsu was invited to discuss its approach to the challenge and after rigorous discussions a way forward was agreed, with Fujitsu providing skills to cover, IT, Finance, Business Change and Systems.

  Industry: Government; Client Name: Cabinet Office; Region: United Kingdom;

• Case study, Department of Trade and Industry, Business Support
  

  Critical to the success of the project, and to determine and prioritise required business outcomes, a core team of Fujitsu consultants facilitated workshops and structured interviews with key stakeholders. Fujitsu, the prime contractor for the DTI's IT Services worked closely with the DTI to develop a strategy and IT solution that would change the way business support operated.

  Industry: Government; Client Name: Department of Trade and Industry; Region: United Kingdom;

• Case study, Environment Agency, Floodline Warnings Direct service
  

  For FWD the consultancy was delivered in two Phases. The output from Phase One was the Benefits Roadmap, developed through a series of working sessions with stakeholders and Agency staff. Why call the output a roadmap? Because it captures, in an easy to navigate form, the path that must be followed and the steps that must be taken if the expected benefits are to occur

  Industry: Government; Client Name: Environment Agency; Region: United Kingdom;

• Case study, Inland Revenue. Installation of enterprise exchange
  

  The benefits to Inland Revenue have been enormous. Not only is there a standardised system that is reliable and easy to support and manage but there are also the foundations for future developments into workflow and better methods of working.

  Industry: Government; Solution Area: Microsoft Solutions; Client Name: Inland Revenue; Region: United Kingdom;

• Case study, Lancashire County Council.
  

  When you have already been at the heart of the Industrial Revolution that shaped the economic landscape of Britain in the late 18th and early 19th centuries, it’s perhaps not surprising that the county of Lancashire is also now forging ahead in the technology revolution.

  Industry: Government; Client Name: Lancashire County Council; Region: United Kingdom;

• Case study, Lancashire County Council. Cyberskills managed service
  

  We believed that using IT as a tool for social change in this environment would be successful. Commented David Halpin Service Manager for Physical Disability within Lancashire County Council. When we justified this belief, we were successfully awarded funding.

  Industry: Government; Client Name: Lancashire County Council; Region: United Kingdom;

• Case study, QuinetiQ. Developing a Secure Message Filter Module
  

  Fujitsu provided skilled staff who were able to work not only with the extremely complex standards and technologies, but also within the constraints of the project timescales. Fujitsu's close working relationship with QinetiQ and its highly skilled staff also helped to ensure that the solution was developed in line with QinetiQ's evolving requirements.

  Industry: Government; Solution Area: Security Solutions; Client Name: QinetiQ; Region: United Kingdom;

• Case study, States of Guernsey Income Tax
  

  Guernsey Income Tax realised that it should embrace new technology and replace the paper based storage system and so began to look seriously at the merits of electronic document management.

  Industry: Government; Client Name: Guernsey Income Tax; Region: United Kingdom;

• Case study, The European Commission
  

  Fujitsu Services, one of the leading IT services companies in Europe , was recently awarded a new contract relating to a 4-year mission within the Directorate General for External Relations (DG Relex) of the European Commission. The new contract covers the supply of IT services, including: the management of the Helpdesk, infrastructure management, user support and the management of the projects of the Delegations of the European Commission (5 000 users, 134 Delegations world wide).

  Industry: Government; Client Name: The European Commission; Region: Belgium;

• Case study, The Federal Public Service Economy
  

  Originally, the ICT activities of the Federal Public Service Economy SMEs, Self-employed and Energy in Belgium were split over two separate data centers, each with its distinct ICT organisation. A major project was set up to merge the two entities in order to get one ICT infrastructure with a uniform architecture, a centralised responsibility and lots of synergy. Fujitsu was commissioned to implement this migration programme called IT Merge.

  Industry: Government; Client Name: The Federal Public Service Economy; Region: Belgium;

• Case study, UK Department of Health. Information Management Toolkit
  

  Fujitsu's consultancy service has enabled us to consolidate our thinking and provided us with a sense of direction and a clear way forward - UK Department of Health

  Industry: Government; Solution Area: Knowledge Management; Client Name: UK Department of Health; Region: United Kingdom;

• Case study, Unity City Academy. Managed service aggreement
  

  Fujitsu is providing a managed service under a fifteen-year contract that specifies key performance indicators and service level agreements. Under the terms of the contract, Fujitsu is responsible for identifying needs, providing technical support, managing refresh and developing innovation.

  Industry: Government; Client Name: Unity City Academy; Region: United Kingdom;

• Department for Work and Pensions
  

  Fujitsu was brought in to implement, host and manage one of the world’s largest Oracle e-Business Suite solutions, including Finance, Procurement, Payroll and Human Resources core functionality.

  Industry: Government; Region: United Kingdom;

• Department of Transport
  

  The collection of motor tax and the management of driving licenses is a major business for the Department of Transport. In motor tax alone, over €880 million was collected in 2006 from over 2.3 million taxed vehicles. This involved some 4.75 million transactions. The department wanted to implement a new computer system to bring its motor tax and licensing operation into the 21st century.

  Industry: Government; Client Name: Department of Transport; Region: Ireland;

• Enterprise Ireland
  

  “Fujitsu provide us with functional, development & database support services in a highly professional & flexible manner, across a number of critical business applications” Deirdre McDonough, IT Manager, Enterprise Ireland

  Industry: Government; Client Name: Enterprise Ireland; Region: Ireland;

• Forfás
  

  Forfás’ Business Intelligence System (BIS) Environment comprises of a number of Oracle based components. Forfás is self sufficient in the day-to-day management of this critical application. However, there are times when Forfás requires the flexibility to draw support from additional, experienced Oracle resources. In seeking a solution to this problem Forfás decided that Fujitsu had the capacity to support Forfás in terms of meeting both their current and future business needs.

  Industry: Government; Client Name: Forfás; Region: Ireland;

• Fujitsu develops a turnkey automated land titling system for Jamaica
  

  Jamaica National Land Agency (NLA) brings together the core land information functions of the Government under one roof; Land Titles; Surveys and Mapping; Land Valuation & Estate Management. The entity was formed to create a modern national land (spatial) information system designed to support sustainable development.

  Industry: Government; Solution Area: Systems & Network Management; Client Name: Jamaica National Land Agency; Region: Caribbean;

• Fujitsu helps the City of Edmonton adopt a new decision making tool
  

  Interested in understanding how to achieve the maximum value from its technology-related strategic initiatives, the City of Edmonton partnered with Fujitsu to implement EVM into all of its governance processes.

  Industry: Government; Solution Area: Business Process Management; Client Name: City of Edmonton ; Region: Canada;

• Fujitsu PRIMEPOWER servers and Stylistic Tablet PCs provide a solid foundation for State Computing Innovation [PDF]
  

  The Commonwealth of Virginia selected the Fujitsu Stylistic ST4110 Tablet PC to allow field workers to access complex compliance and regulatory information and to collect data directly on site.

  Industry: Government; Solution Area: Wireless Solutions; Region: United States; Canada;

• Fujitsu vs Disparate Information Systems
  

  Ready access to accurate and up-to-date information is a ‘must have’ for the sustainable planning and management of diverse communities, industries and natural resources.

  Industry: Government; Solution Area: Outsourcing Solutions; Client Name: Primary Industries and Resources South Australia ; Region: Australia;

• Fulton County optimizes taxpayer dollars through server-consolidation strategy [PDF]
  

  To meet these challenges, Fulton County managers adopted a server-consolidation strategy. Leveraging virtualization technology, legacy Wintel servers are being consolidated onto Fujitsu PRIMERGY® Series Server Blades. To economically support Oracle® databases, managers also elected to deploy Intel® Itanium® 2-based PRIMEQUEST® servers leveraging Red Hat® Enterprise Linux.

  Industry: Government; Solution Area: Systems & Network Management; Region: United States; Canada;

• Health Protection Surveillance Centre
  

  In 1998 Ireland’s Health Protection Surveillance Centre (HPSC) was set up to monitor and control the spread of infectious diseases within the population. Their objective was simple, “Improve the health of the Irish population by the collection, interpretation and provision of the best possible information on diseases”. These activities are achieved through surveillance and independent advice, epidemiological investigation, research and training.

  Industry: Government; Client Name: Health Protection Surveillance Centre; Region: Ireland;

• Iarnród Éireann
  

  Iarnród Éireann is the national provider of rail transport in Ireland, delivering thousands of passengers to locations nationwide. In 1998, the International Risk Management Services report recommended the implementation of a centralised fault management system and planned maintenance regime.

  Industry: Government; Client Name: Iarnród Éireann ; Region: Ireland;

• National Institute of Genetics - Center for Information Biology and DNA Data Bank of Japan (DDBJ)
  

  World’s fastest next-generation Bio-Database using the Fujitsu developed XML Database engine [Shunsaku].

  Industry: Education; Government; Life Sciences; Solution Area: XML/Web Services; Client Name: National Institute of Genetics - Center for Information Biology and DNA Data Bank of Japan (DDBJ); Region: Japan;

• Seattle Department of Planning and Development
  

  Instant access to nephropathic patients records.

  Industry: Government; Solution Area: Imaging Solutions; Region: United States;

• The Courts Service (Ireland)
  

  The Courts Service wanted to modernise its information and communications infrastructure and decided that the skills and expertise to do this did not exist within the service.

  Industry: Government; Client Name: The Courts Service (Ireland); Region: Ireland;

• The Department of Social and Family Affairs
  

  In 2000, The Department of Social and Family Affairs (DSFA) decided to embark on a Service Delivery Modernisation programme, in order to transform the way in which it delivered services to its customers. Fujitsu was contracted in January 2001 to design, develop and implement the new solution and to deliver the first application.

  Industry: Government; Client Name: The Department of Social and Family Affairs; Region: Ireland;

• The Department of the Environment - Government case study
  

  Fujitsu designed a solution to achieve the department’s vision to create business components as the basis for building flexible and responsive business applications.

  Industry: Government; Client Name: The Department of the Environment; Region: Ireland;

• The Marine Institute (CMS)
  

  Fujitsu were engaged to develop a new web portal using Microsoft CMS giving user’s access to Marine Data Services.

  Industry: Government; Client Name: The Marine Institute (CMS); Region: Ireland;

• The Marine Institute (Irish Spatial Data Exchange)
  

  “Actively sharing data with other marine research Organisations is the most effective way to ensure best use is being made of the data being collected around Ireland" John Evans, IT Manager, The Marine Institute.

  Industry: Government; Client Name: The Marine Institute; Region: Ireland;

• Virginia State Police enhances law enforcement services using the latest server solutions from Fujitsu [PDF]
  

  Fujitsu has enabled the Virginia State Police to better scale processing power with user and application demands, add features without adding additional database software licenses, enjoy a significant improvement in transaction performance with enhanced system redundancy and security—both at its primary data center in Richmond, Virginia and a remote disaster recovery site.

  Industry: Government; Solution Area: Systems & Network Management; Region: United States; Canada;

• Case study, An Post
  

  An Post is the national postal service for Ireland and is owned by the Irish government. Fujitsu provides An Post with application outsourcing services to enhance the functionality and ensure the long-term reliability of the Staff Remuneration and Administration Management System (STREAMS).

  Industry: Government; Solution Area: Business Process Management; Client Name: An Post; Region: Ireland;

• Commercial On-line Registration Network (ACORN) positions Anguilla as a premier offshore jurisdiction
  

  In 1995, based on a feasibility study recommendation, the British Government initiated a project to create an on-line 24x7 company incorporation service as the feature that would set Anguilla apart from the other jurisdictions.

  Industry: Government; Solution Area: Systems & Network Management; Client Name: Government of Anguilla; Region: Caribbean;

• AFIS solution enables Trinidad & Tobago police to better keep citizens safe
  

  Fujitsu created a database of fingerprints that would allow the police service to solve, prevent and diminish criminal activity in Trinidad and Tobago. This mandate was developed with the background of the police force being at the time, technologically behind the curve, with fewer than 5 PCs in service and no institutional IT infrastructure in place.

  Industry: Government; Solution Area: Systems & Network Management; Client Name: Trinidad & Tobago Police Service; Region: Caribbean;

• Trinidad & Tobago migrates its population registry to an on-line system combining speed, accuracy and easy access
  

  Transferring the paper-based records of the Trinidad & Tobago population registry into digital format was determined as essential given the population size, state of the records, frequency of access, and need for the information for future demographics and other modeling.

  Industry: Government; Solution Area: Systems & Network Management; Client Name: Trinidad & Tobago Ministry of Legal Affairs; Region: Caribbean;

• Trinidad & Tobago provides high quality service with new on-line incorporation service
  

  The Government of Trinidad & Tobago undertook a feasibility study regarding the government's opportunities to enhance its presence and service to its corporate stakeholders in the registration of companies.

  Industry: Government; Solution Area: Systems & Network Management; XML/Web Services; Client Name: Government of Trinidad & Tobago; Region: Caribbean;

• Case study, The Moray Council, Scottish Schools Digital Network Glow
  

  Fujitsu suggested that The Moray Council adopt a benefits realisation approach to the deployment of Glow, so that its implementation plan was developed from the users' perspective and not treated as a purely technical challenge.

  Industry: Government; Solution Area: Outsourcing Solutions; Client Name: The Moray Council; Region: United Kingdom;

• Case study, Assuralia
  

  When a work accident happens, the work accident insurer has to know what the employee’s basic wage is so that it can work out the disability entitlement. Every year, insurers receive approximately 20,000 applications for wages from employers. Until just a few years ago, this was a particularly time-consuming job, involving a great deal of work.

  Industry: Government; Client Name: Assuralia ; Region: United Kingdom;

• Case study, Ministerial Department of Sports, Luxembourg
  

  By computerising the appointments, the Medical-Sports Department aims to simplify the way appointments are made, as well as lighten the burden of administrators. Finally, it intends to facilitate access to information for medical staff, who are now able to use a secure collaborative portal to access a wide-range database.

  Industry: Government; Client Name: Ministerial Department of Sports, Luxembourg ; Region: Luxembourg;

• Case study, Ministry of Public Administration, Spain
  

  In June of 2007 the Government of Spain enacted Law 11/2007 which legislated the need to provide all citizens with online access to public services. This set a deadline of 31st December 2009 for all Public Administrations (central and local governments) to provide electronic methods by which citizens could access any public service and interact with the Administration.

  Industry: Government; Client Name: Ministry of Public Administration, Spain ; Region: United Kingdom;

• Case study, Northern Ireland Court Service
  

  In late 1999 Fujitsu was awarded a 10 year PFI contract with the NICtS for the ongoing development and management of its IT infrastructure, corporate applications and courtroom technology. As part of the agreement Fujitsu was also tasked to design and implement an Integrated Court Operation System (ICOS) that would standardise and automate its business processes, improve resource management and be accessible by all court users.

  Industry: Government; Client Name: Northern Ireland Court Services ; Region: United Kingdom;

• Case study, Young Scot. Secure web hosting
  

  As an existing partner and sponsor, Fujitsu had already been supporting Young Scot by hosting the first website on a shared server at one of its secure locations. Fujitsu offered further support and began working with Young Scot and its web application company Storm ID.

  Industry: Government; Client Name: Young Scot ; Region: United Kingdom;