Case Studies
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Retail / Wholesale

• Anthony Marano Company
  

  Chicago's Largest Independent Food Distributor Standardizes on Fujitsu PRIMEQUEST® and PRIMERGY® Servers and ETERNUS® Storage for Mainframe Reliability and Redundancy

  Industry: Food & Beverage; Retail/Wholesale; Solution Area: Database Management; Client Name: Anthony Marano Company; Region: United States;

• BMI British Midland
  

  For BMI, delivery of continuous service improvement is underpinned by Fujitsu's approach to asset management and strategic planning. Fujitsu is bringing a commercial approach to managing IT and this involves much more use of metrics. They have introduced cost transparency and formal processes where none existed before

  Industry: Retail/Wholesale; Solution Area: Outsourcing Solutions; Client Name: BMI British Midland; Region: United Kingdom;

• Case study, CORA
  

  How to reduce check-out transaction times? How to reduce the workload of the cashiers? With this objective, the Louis Delhaize Group has turned to Fujitsu Services, recognized for its large expertise in retail trade solutions. Fujitsu Services installed U-Scan self-check-out “islands”, generating real advantage both for the customers and for the staff.

  Industry: Retail/Wholesale; Client Name: CORA; Region: Belgium;

• Case study, Galp Energia, installation, management & operation of Galp TV
  

  Following a pilot project, Galp chose Fujitsu to provide the full managed service, beginning in December 2003, which includes the installation, management and commercial operation of the Galp TV system. The solution allows Galp to contact its customers through relevant, constantly updated information. Running specific promotions at the point-of-sale leads to a more dynamic and interactive customer experience and increased revenues.

  Industry: Retail/Wholesale; Client Name: Galp Energia; Region: United Kingdom;

• Case study, Hillarys Blinds - Sales Advisor Mobilisation
  

  Hillarys recognised that it required a cost-effective solution, integrated with its SAP system which would improve efficiency and accuracy of ordering. Fujitsu developed a solution to meet Hillarys’ needs, offering real time, two-way communications from a mobile device to the back office, integrating seamlessly with Hillarys’ existing SAP ordering system. The solution enables advisors to access their daily schedule on their mobile device. This gives them customer details and the nature of appointments which they then use to schedule visits.

  Industry: Retail/Wholesale; Client Name: Hillarys Blinds; Region: United Kingdom;

• Case study, Staples, inc. Retail services, PoS system
  

  Staples selected GlobalSTORE, a complete retail software solution from Fujitsu Services. The solution was chosen based upon the significant operational performance enhancements it could offer the retailer, as well as the extra functionality it would provide. In addition, the system would provide a flexible platform to support the development of the Staples business.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Staples, inc; Region: United Kingdom;

• Case study, TGI Friday’s. Implement and support B-Pad
  

  Fujitsu Services worked in partnership with MICROS and Whitbread to deliver a solution that has set a new standard in food service automation. Fujitsu was awarded the contract to implement and support B-Pad, a hand-held terminal, running Mobile MICROS software.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: TGI Friday’s; Region: United Kingdom;

• Case study, The Body Shop. Implementing TeamPoS 2000
  

  TeamPos 2000 was implemented, a powerful and flexible point-of-service system, TeamPoS 2000 could be configured to meet the specific requirements of The Body Shop business now, as well as offering an adaptable platform to support its future growth and development objectives.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: The Body Shop International; Region: United Kingdom;

• Case study, Thresher Group. EPoS applications
  

  The Fujitsu solution is based on a Software as a Service (SaaS) model. A shared, hosted service with only one copy of the application software, it includes a thin-client PoS, stock management, customer relationship management, web management and pre-accredited Chip and PIN payment solution.

  Industry: Retail/Wholesale; Client Name: Thresher Group; Region: United Kingdom;

• Case study, Virgin Cosmetics. Management of IT infrastructure
  

  Fujitsu was initially awarded a five year contract to manage Virgin Cosmetics' entire IT infrastructure. This covered the service management of the company's AS400 corporate server and Wide Area Network (WAN), the build and installation of its store systems, using Fujitsu's ISS300 EPoS software and TeamPoS 2000 hardware, the 'break-fix' maintenance of the office, stores and warehouse hardware and 1st line retail helpdesk support.

  Industry: Retail/Wholesale; Client Name: Virgin Cosmetics; Region: United Kingdom;

• CHARLE Co., Ltd - Symfoware
  

  Charle Corporation had already built a data warehouse (DWH) but, after a review, had determined to replace it. The replacement system provided what can only be described as ideal results in terms of response time and usability. The product that made this possible was Symfoware, Fujitsu’s database and business intelligence platform. Applying Symfoware not only enabled Charle to replace its existing DWH, but also to integrate the separate databases that existed for each application, at a stroke reducing both the workload and the cost of operations.

  Industry: Retail/Wholesale; Solution Area: Data Warehousing; Client Name: CHARLE Co., Ltd; Region: Japan;

• Daiei Incorporated
  

  PRIMERGY Linux based Wireless Mobile Terminal System revolutionizes ordering and inventory at 346 Daiei Group stores
  New system enables ordering and inventory checks to be completed in-store, significantly improving the timeliness and accuracy of stock availability and increasing store business.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Daiei Incorporated; Region: Japan;

• Fujitsu POS a good fit for Liz Claiborne
  

  Following a rigorous search in the fall of 2002 that included a review of business, technical and application requirements for a new chain-wide point-of-sale (POS) system, Liz Claiborne Inc. deemed Frisco, Texas-based Fujitsu Transaction Solutions Inc. as the best fit for its then 300-plus retail stores.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Liz Claiborne; Region: United States;

• Fujitsu Tablet PCs provide National Distributing Company's sales team with point-of-service tool for order entry and CRM
  

  "The bottom line comes down to providing our salesforce with the tools they need to do their job better and faster, "explained Jay Davis, president and co-chief executive officer NDC. "With Fujitsu pen tablet PCs and our Web-enabled CRM application, they have immediate access to the information they need to provide the very best service to our valued customers."

  Industry: Retail/Wholesale; Solution Area: Wireless Solutions; Region: United States; Canada;

• Fuji Xerox replaces old Unix box with powerful Fujitsu PRIMEPOWER
  

  When Fuji Xerox Co. Ltd. of Japan introduced its Xerox business machines to the Philippines in 1965, the country was the first in Asia to ever market plain paper copiers. The growth of Fuji Xerox Philippines (FXP), the exclusive distributor of Xerox business machines in the country, since then has become astronomical, having the largest sales and market coverage and the largest service network in the industry.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Fuji Xerox ; Region: Philippines;

• Korean Association of Bookstores adopts Interstage Shunsaku for their book search system.
  

  The Korean Association of Bookstores a consortium of 22 major bookstores in Korea, setup central operations to support their franchised bookstores. The office is responsible for coordinating logistics, ensuring system integration and facilitating systematic operation of franchised bookstores. A scalable business model and integration of offline and online business resources allow the consortium to aim for doubling the number of franchised stores to 50 while continuously providing a uniform product line throughout the stores.

  Industry: Retail/Wholesale; Solution Area: e-Business/e-Commerce; Region: Korea;

• Lotte Department
  

  "Only TeamPoS was able to meet our needs." - Kim Chang Bo, Manager, Computer Services, Lotte Department Store, Pusan Branch -

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Lotte Department; Region: Korea;

• Maruto Supermarkets
  

  "By focusing on every customer, our supermarkets have boosted their already close local presence." - Yuji Ajima, General Director of Maruto Supermarkets, Fukushima Japan -

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Maruto Supermarkets; Region: Japan;

• Maruzen Co., Ltd
  

  Creation of a One-Stop-Shop web shopping site, based on the high availability and future scalability of Linux on PRIMERGY

  Industry: Retail/Wholesale; Solution Area: e-Business/e-Commerce; Client Name: Maruzen Co., Ltd; Region: Japan;

• Mei Long Zhen Isetan Department Store
  

  "Why did our store decide on TeamPoS? Because we knew we could depend on Fujitsu." -K.L. Choi, Deputy General Manager-

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Mei Long Zhen Isetan Department Store; Region: China;

• MIKIMOTO Co., Ltd - Symfoware
  

  MIKIMOTO Co., Ltd, which widely distributes high quality pearl products, including jewelry and gifts, built an "Open DB system". This system enables end users to exploit accumulated data in the core system database. They are trying to realize strategic business by establishing an environment where information is available for unlimited analysis. Symfoware Navigator was adopted as the core system. Its high usability provides end users with an advanced end user computing environment.

  Industry: Retail/Wholesale; Solution Area: Business Intelligence; Client Name: MIKIMOTO Co., Ltd; Region: Japan;

• Mini-stop – Building up the warmest and friendliest convenience store
  

  On May 29, 2003, Robinson’s Convenience Stores, Inc. opened its 54th Mini-Stop store in España. This latest development came a long way from its first Mini-Stop opened at the MRT Central Station in December 2000. Its number of stores climbed up since then to become a unique combo store, combining fast food with grocery products. This is indeed a breakthrough in the competitive convenience store retail scene.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Robinson’s Convenience Stores, Inc. ; Region: Philippines;

• SM Group’s new corporate office -The headquarters of the 21st century
  

  When talking about one-stop shopping, dining, amusement, and entertainment convenience, along side a wide selection of reasonably priced merchandise and services at carefully selected specialty retail outlets, restaurants, and leisure facilities all in one huge venue, the SM Group of Companies, one of the country's largest retailing conglomerates, knows the right stuff.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: SM Group of Companies; Region: Philippines;

• Staples
  

  When Staples, an $11 billion retailer, accelerated its store openings and affirmed its need to focus on business drivers instead of in-store IT needs, it chose Dallas-based Fujitsu Transaction Solutions Inc. Choosing Fujitsu reduced costs while giving Staples an outsourced IT unit intent on reliability and quality.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Staples; Region: United States;

• Suyen wins more markets, strengthens infrastructure to expand beyond local shores
  

  Since 1987, the English word "bench" for Filipinos has come to mean other things than a long seat or a magistrate sitting in court in a judicial capacity. For the past 15 years, it has come to mean a chain of stores selling tasteful clothes.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Suyen Corporation; Region: Philippines;

• The Best Connection
  

  "With TeamPoS, the sky's the limit" -Mr. Jeffrey Sim, Finance & Administration Manager, The Best Connection-

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: The Best Connection; Region: Singapore;

• The Mall
  

  "TeamPoS is the quiet achiever on our management team." - Mrs. Wanna Permsuwan, Senior Vice President of The Mall Group -

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: The Mall; Region: Thailand;

• Woodie's DIY
  

  Ireland's leading DIY and gardening retailer wanted to take the next step in online retailing. With Fujitsu’s assistance and web implementation skills, the company has developed an online retail site that has helped Woodie’s to widen its customer base and maximise sales to existing customers.

  Industry: Retail/Wholesale; Client Name: Woodies DIY; Region: Ireland;

• Woolworths
  

  Ringing up results with Australia's leading food retailer.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Woolworths; Region: Australasia;

• Case study, Vodafone, Managed support service
  

  Fujitsu’s enterprise management service invisibly manages Vodafone’s retail infrastructure, constantly monitoring all instore PCs, servers and advertising screens to identify potential problems. This proactive management has been instrumental in improving the level of first time fixes, so stores no longer have to spend time calling the helpdesk or waiting for an engineer to arrive, but can focus resources on meeting customers’ needs and increasing revenue. Remote software updates to stores also contribute to the seamless way that the service is maintained, so, for example, virus updates are always on time.

  Industry: Telecommunications; Retail/Wholesale; Client Name: Vodafone; Region: United Kingdom;

• Case study, Whitbread
  

  Fujitsu was chosen by Whitbread to provide an outsourced solution that includes a fully managed service for wide area network (WAN) links, ranging from ISDN to Megastream Ethernet, to all of the company’s extended family of brands in over 1,600 locations in the UK.

  Industry: Retail/Wholesale; Client Name: Whitbread; Region: United Kingdom;

• Case study, Vodafone. Q-MATIC solution
  

  Vodafone required a system to improve the management of customer flow through the store. Q-MATIC, the world leader in queue management systems, was selected as the preferred solution. As Vodafone’s managed IT-service provider, this is installed and managed by Fujitsu.

  Industry: Retail/Wholesale; Client Name: Vodafone. Q-MATIC solution; Region: United Kingdom;

• Case study, Valio
  

  Founded in 1905 primarily to export butter, Valio is now the biggest dairy business in Finland, processing and marketing over 1,000 milk, dairy and other food products, and also a world-class pioneer in developing functional foods. The company is owned by 22 co-operative dairies and 11,800 dairy farms and employs over 4,000 people.

  Industry: Retail/Wholesale; Solution Area: Business Process Management; Client Name: Valio; Region: Finland;