Case Studies
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Belgium

• Case study, CORA
  

  How to reduce check-out transaction times? How to reduce the workload of the cashiers? With this objective, the Louis Delhaize Group has turned to Fujitsu Services, recognized for its large expertise in retail trade solutions. Fujitsu Services installed U-Scan self-check-out “islands”, generating real advantage both for the customers and for the staff.

  Industry: Retail/Wholesale; Client Name: CORA; Region: Belgium;

• Case study, The European Commission
  

  Fujitsu Services, one of the leading IT services companies in Europe , was recently awarded a new contract relating to a 4-year mission within the Directorate General for External Relations (DG Relex) of the European Commission. The new contract covers the supply of IT services, including: the management of the Helpdesk, infrastructure management, user support and the management of the projects of the Delegations of the European Commission (5 000 users, 134 Delegations world wide).

  Industry: Government; Client Name: The European Commission; Region: Belgium;

• Case study, The Federal Public Service Economy
  

  Originally, the ICT activities of the Federal Public Service Economy SMEs, Self-employed and Energy in Belgium were split over two separate data centers, each with its distinct ICT organisation. A major project was set up to merge the two entities in order to get one ICT infrastructure with a uniform architecture, a centralised responsibility and lots of synergy. Fujitsu was commissioned to implement this migration programme called IT Merge.

  Industry: Government; Client Name: The Federal Public Service Economy; Region: Belgium;

• Customer Intelligence at ING
  

  In order to build a (better) Customer Intelligence, ING was looking for specialised competencies to support its overall process of Customer data collection, analysis and pertinent findings according to the Bank’s overall marketing objectives and to help them to set-up the adequate underlying tools and techniques. Fujitsu Services was appointed to support the Bank in the design, development and implementation of specialized data marts, while ensuring progressive knowledge transfer to the Bank CI team.

  Industry: Financial Services; Solution Area: Business Intelligence; Data Warehousing; Region: Belgium;

• Deutsche Bank
  

  As a leading international financial services provider, Deutsche Bank Luxembourg is challenged with managing rapidly evolving business and technology changes while reducing integration efforts. Working with Fujitsu, they identified ways to maximise potential of their applications, their Middleware and automated components. The changes resulted in reinforced control and increased automation, reducing the number of manual interventions, thus freeing staff time.

  Industry: Financial Services; Region: Belgium;

• Le Foyer Assurances
  

  Le Foyer Assurances is the leading insurance company in Luxembourg. Using Internet technology they were able to give their network of agents and brokers direct access to portfolio and quotation tools, both in the office and when visiting clients. The extended system allows a reduction in administration costs and improvements to business processes.

  Industry: Insurance; Solution Area: XML/Web Services; Region: Belgium;

• Louis Delhaize Group
  

  Louis Delhaize chose Fujitsu because of its extensive retail capability and experience and knowledge of its business. Fujitsu has more than 40 years experience in the retail world and mission-critical systems’ implementation.

  Industry: Food & Beverage; Solution Area: Retail Solutions; Region: Belgium;

• Van Genechten Packaging n.v.
  

  By partnering with Fujitsu to implement a powerful storage and back-up system, IMAS now benefit from continuity and quality of service, increased ROI and reduced cost.

  Industry: Diversified Services; Solution Area: Storage Management; Client Name: Van Genechten Packaging n.v.; Region: Belgium;

• Case study, AXA Belgium - Business Process Outsourcing (BPO)
  

  After AXA Belgium, a member of AXA Group that targets insurance and asset management, merged with Royale Belge, it had to eliminate redundant procedures and reorganize how it manages underwriting and claims processes. Fujitsu was called on to establish an electronic document management system as well as an extranet/internet for brokers and clients with differing IT diffusion needs.

  Industry: Insurance; Financial Services; Solution Area: Business Process Management; Client Name: AXA Corentin; Region: Belgium;