Case Studies
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United Kingdom

• Advantica
  

  The virtual team of Fujitsu and Advantica people worked extremely well. The new email system went in smoothly and on time. The choice of Fujitsu and Microsoft Exchange is enabling staff to work productively and exchange information with ease and confidence.

  Industry: Energy & Utilities; Solution Area: Microsoft Solutions; Client Name: Advantica; Region: United Kingdom;

• Aeon
  

  Fujitsu was chosen to implement a new SCO solution, using technology based on its retail-hardened TeamPoS 3000 (TP3000) terminals, which are designed to withstand the rigours of highvolume checkout environments with easy serviceability.

  Region: United Kingdom;

• Banco Espírito Santo
  

  Banco Espirito Santo implemented Fujitsu’s RBU-10 advanced Cash Management solution following an initial evaluation of Cash Management equipment from six companies.

  Industry: Financial Services; Solution Area: Financial Solutions; Region: United Kingdom;

• BMI British Midland
  

  For BMI, delivery of continuous service improvement is underpinned by Fujitsu's approach to asset management and strategic planning. Fujitsu is bringing a commercial approach to managing IT and this involves much more use of metrics. They have introduced cost transparency and formal processes where none existed before

  Industry: Retail/Wholesale; Solution Area: Outsourcing Solutions; Client Name: BMI British Midland; Region: United Kingdom;

• Bolton Council: the step by step guide to improving customer experience
  

  Bolton Council awarded Fujitsu a 10 year contract until 2012 to develop, implement and manage a fully integrated Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application, based on the Oracle eBusiness Suite.

  Region: United Kingdom;

• BUPA
  

  Amdahl IT Services migrates BUPA's mission critical systems and transfers key data and skills in a critical server migration.

  Industry: Healthcare; Solution Area: Legacy Migration; Client Name: BUPA; Region: United Kingdom;

• Cambridgeshire and Northamptonshire Councils
  

  Cambridgeshire and Northamptonshire County Councils entered a ground-breaking tripartite partnership with Fujitsu to create a unique ERP shared service.

  Region: United Kingdom;

• Case study, Arriva Trains Northern, ATN
  

  Fujitsu helped us define a clear strategy and pinpoint the areas we needed to improve. Fujitsu’s consultants tuned-in to our needs completely. They understood the issues the rail industry faces and even ‘spoke our language.’ We are now recognised as an organisation with a clear vision of the future

  Industry: Transportation & Travel; Client Name: Arriva; Region: United Kingdom;

• Case study, Bolton Metro Borough Council - Customer relationships management
  

  As a forward thinking local authority, Bolton is trying to improve the service it delivers to local people. Bolton called in Fujitsu to provide management consultancy and to help shape the policy for future development. Fujitsu was chosen because it had good experience of customer relationship management. Read more about the benefits Bolton's metro council experienced.

  Client Name: Bolton Metro Borough Council ; Region: United Kingdom;

• Case study, Bolton Metro Borough Council - Oracle e-Business
  

  Fujitsu implemented the system with Oracle leading the foundation implementation of technology. Fujitsu consultants grew the functionality, implemented service requests and Field Service modules, telephony, systems architecture and the Intranet portal - an information management tool containing business rules.

  Client Name: Bolton Metro Borough Council ; Region: United Kingdom;

• Case study, Bridgend County Borough Council
  

  Fujitsu worked with Bridgend County Borough Council to articulate its Information and Communication Technologies (ICT) vision with a focus on the specific needs of users. Within this they helped to run CyberSkills workshops, which are designed with a consistent style and content for the purpose of groups of people such as librarians, teachers and retail staff. The emphasis was on friendly facilitation, with plenty of opportunity for hands-on experience by the participants, rather than formal instruction.

  Client Name: Bridgend County Borough Council; Region: United Kingdom;

• Case study, Broxtowe Borough Council, implementation of Trimetra
  

  Fujitsu and Broxtowe’s in-house IT staff set up a project team with the aim of completing the implementation of the new Trimetra before December 2000.

  Client Name: Broxtowe Borough Council; Region: United Kingdom;

• Case study, Cabinet Office, Public Sector Efficiency Review
  

  Fujitsu was invited to discuss its approach to the challenge and after rigorous discussions a way forward was agreed, with Fujitsu providing skills to cover, IT, Finance, Business Change and Systems.

  Industry: Government; Client Name: Cabinet Office; Region: United Kingdom;

• Case study, Cambridgeshire County Council, Cambridgeshire Assessment Tool
  

  Fujitsu was chosen to develop a multi-agency system to support the new electronic CAT data collection tool. It created an IT architecture that would enable the exchange of information between the wide variety of back-office applications used by different agencies.

  Client Name: Cambridgeshire County Council; Region: United Kingdom;

• Case study, Cambridgeshire County Council, Oracle 11i eBusiness Suite
  

  Fujitsu supplied the consultancy that helped Cambridgeshire to tailor the Projects Module to match their business requirements.

  Client Name: Cambridgeshire County Council; Region: United Kingdom;

• Case study, Caminhos de Ferro Portugueses
  

  Fujitsu was chosen to provide ticketing solutions and support service to Caminhos de Ferro Portugueses because Fujitsu thought of the project as a whole and developed an architecture for a complete ticketing system.

  Industry: Transportation & Travel; Client Name: Caminhos de Ferro Portugueses; Region: United Kingdom; Portugal;

• Case study, Canllaw Online, digilabs across Wales
  

  Fujitsu as lead sponsor worked with Canllaw on a project to expand opportunities for young people in Wales. A three year project began in Spring 2004 establishing 150 digilabs across Wales.

  Client Name: Canllaw ; Region: United Kingdom;

• Case study, Centrica
  

  Fujitsu and Centrica have enjoyed a long and successful relationship that can be traced back for over 30 years. In particular, Fujitsu was instrumental in Centrica’s business transformation from a monopoly to a fully competitive entity during the deregulation of the energy markets.

  Client Name: Centrica; Region: United Kingdom;

• Case study, Department of Trade and Industry, Business Support
  

  Critical to the success of the project, and to determine and prioritise required business outcomes, a core team of Fujitsu consultants facilitated workshops and structured interviews with key stakeholders. Fujitsu, the prime contractor for the DTI's IT Services worked closely with the DTI to develop a strategy and IT solution that would change the way business support operated.

  Industry: Government; Client Name: Department of Trade and Industry; Region: United Kingdom;

• Case study, Environment Agency, Floodline Warnings Direct service
  

  For FWD the consultancy was delivered in two Phases. The output from Phase One was the Benefits Roadmap, developed through a series of working sessions with stakeholders and Agency staff. Why call the output a roadmap? Because it captures, in an easy to navigate form, the path that must be followed and the steps that must be taken if the expected benefits are to occur

  Industry: Government; Client Name: Environment Agency; Region: United Kingdom;

• Case study, Fujitsu Services, migration to Microsoft Exchange & Windows Server
  

  Following an assessment of potential solutions, including Oracle's e-mail system, Fujitsu developed a compelling business justification for the migration to Microsoft Exchange 2003 and Windows Server 2003.

  Industry: Media & Communications; Client Name: Fujitsu Services; Region: United Kingdom;

• Case study, Fujitsu Services, Oracle 11i implementation
  

  Fujitsu decided to adopt a single Oracle 11i ledger system across the majority of its UK business units.

  Client Name: Fujitsu Services; Region: United Kingdom;

• Case study, Fujitsu Services, transition of internal IT helpdesk
  

  Fujitsu chose to transition its internal IT Helpdesk from the UK to another country to improve the cost-effectiveness of its own operations.

  Industry: Media & Communications; Client Name: Fujitsu Services; Region: United Kingdom;

• Case study, Fujitsu Services - VoIP solution using CallManager
  

  Converged IP Network Service delivering Voice, Video and Data services using Cisco technology

  Industry: Media & Communications; Solution Area: Voice Over IP; Client Name: Fujitsu Services; Region: United Kingdom;

• Case study, Fujitsu Unicenter, eTrust Antivirus solution
  

  Prior to 1999 the desktop and server environment of Fujitsu (then ICL) was managed by a number of different vendor products with disparate solutions for security, server management, software delivery and inventory management. By standardising on CA Unicenter and eTrust Antivirus Fujitsu has achieved cost savings of up to £2.8 million over 3 years.

  Client Name: Fujitsu; Region: United Kingdom;

• Case study, Fulcrum Connections, IT infrastructure developement & management
  

  Unlike Internet based Broadband services, the Fujitsu managed Broadband service is private and connects directly to a Fujitsu data centre through a VPN, avoiding the inherent vulnerability of an Internet based connection.

  Industry: Energy & Utilities; Client Name: Fulcrum Connections; Region: United Kingdom;

• Case study, Galp Energia, installation, management & operation of Galp TV
  

  Following a pilot project, Galp chose Fujitsu to provide the full managed service, beginning in December 2003, which includes the installation, management and commercial operation of the Galp TV system. The solution allows Galp to contact its customers through relevant, constantly updated information. Running specific promotions at the point-of-sale leads to a more dynamic and interactive customer experience and increased revenues.

  Industry: Retail/Wholesale; Client Name: Galp Energia; Region: United Kingdom;

• Case study, Hartwall
  

  Hartwall chose Fujitsu to develop a mobile solution to streamline its logistics operations, based around the use of Fujitsu’s mProcess software and Nokia 9210i Communicators.

  Industry: Manufacturing; Client Name: Hartwall; Region: United Kingdom; Finland;

• Case study, Head Office Modern Environment. New IT infrastructure
  

  Fujitsu won the contract for Project Head Office Modern Environment (HOME) providing the project management, integration, implementation and ongoing service management of a new IT infrastructure and 6,000 work stations.

  Industry: Aerospace & Defense; Client Name: Project Home; Region: United Kingdom;

• Case study, Hillarys Blinds - Sales Advisor Mobilisation
  

  Hillarys recognised that it required a cost-effective solution, integrated with its SAP system which would improve efficiency and accuracy of ordering. Fujitsu developed a solution to meet Hillarys’ needs, offering real time, two-way communications from a mobile device to the back office, integrating seamlessly with Hillarys’ existing SAP ordering system. The solution enables advisors to access their daily schedule on their mobile device. This gives them customer details and the nature of appointments which they then use to schedule visits.

  Industry: Retail/Wholesale; Client Name: Hillarys Blinds; Region: United Kingdom;

• Case study, IMAS Storage, NAS implementation
  

  The NAS solution went live in July 2002 and worked exactly as expected. The NAS implementation was carried out very quickly and in a structured way following the Fujitsu Services’ project methodology, without disruption to the service.

  Industry: Manufacturing; Client Name: IMAS Storage; Region: United Kingdom;

• Case study, Informa. Trimetra NOVA server within an OpenVME environment
  

  With one million transactions per week taking place for 7,000 customers and 30,000 online users, Informa needed a risk free solution that would still be able to carry them into the future. Fujitsu’s recommendation of a Trimetra NOVA server within an OpenVME environment produced shorter running times and lower maintenance costs in less than a weekend.

  Client Name: Informa; Region: United Kingdom;

• Case study, Inland Revenue. Installation of enterprise exchange
  

  The benefits to Inland Revenue have been enormous. Not only is there a standardised system that is reliable and easy to support and manage but there are also the foundations for future developments into workflow and better methods of working.

  Industry: Government; Solution Area: Microsoft Solutions; Client Name: Inland Revenue; Region: United Kingdom;

• Case study, Lancashire County Council.
  

  When you have already been at the heart of the Industrial Revolution that shaped the economic landscape of Britain in the late 18th and early 19th centuries, it’s perhaps not surprising that the county of Lancashire is also now forging ahead in the technology revolution.

  Industry: Government; Client Name: Lancashire County Council; Region: United Kingdom;

• Case study, Lancashire County Council. Cyberskills managed service
  

  We believed that using IT as a tool for social change in this environment would be successful. Commented David Halpin Service Manager for Physical Disability within Lancashire County Council. When we justified this belief, we were successfully awarded funding.

  Industry: Government; Client Name: Lancashire County Council; Region: United Kingdom;

• Case study, Logica. Monitoring Applications without Specialists
  

  Fujitsu's PATROL KM enables the company to monitor applications and understand how they behave without the need for specialists. This means that first level support staff can explain an issue to a customer, no application-specific expertise is required.

  Industry: Energy & Utilities; Solution Area: Microsoft Solutions; Client Name: Logica; Region: United Kingdom;

• Case study, Lombard Ulster, e-business solution
  

  One of the leading financial institutions in Ireland, Lombard & Ulster was looking to introduce a new e-Business solution that would help the company exploit the rapidly-growing demand for its services. There was one proven leading supplier who could deliver a futureproof solution.

  Client Name: Lombard Ulster; Region: United Kingdom;

• Case study, London Borough of Hammersmith & Fulham
  

  Having conducted a competitive evaluation of possible solutions, Borough Construction chose to migrate to Fujitsu's ConSol-ePlus solution, the new Windows-based version of ConSol.

  Client Name: London Borough of Hammersmith & Fulham; Region: United Kingdom;

• Case study, London Borough of Harrow, Housing Benefit Department
  

  The council decided to ask Fujitsu to conduct a small project to investigate capacity within the department. The contract was awarded through the Government’s Services Catalogue and began in May 2003.

  Client Name: London Borough of Harrow; Region: United Kingdom;

• Case study, London Borough of Lewisham. Creation of avatar-based interfaces
  

  Fujitsu and Microsoft took responsibility for the development of a toolkit that enabled the creation of avatar-based interfaces to council services. The toolkit is based upon Fujitsu’s ‘Delivery Suite’ solution kit, which incorporates a natural language processor, a conversation manager and an external systems interface. Access to a system or services is made via the avatar through a keyboard; using a mouse to 'point and click'; on-screen touch; or voice.

  Client Name: London Borough of Lewisham; Region: United Kingdom;

• Case study, Luton Borough Council. Enterprise Vault for Microsoft Exchange
  

  Luton BC had a long-standing relationship with Fujitsu Services and at this point learnt that Fujitsu was working in partnership with KVS to offer its customers the benefits of Enterprise Vault. Enterprise Vault for Microsoft Exchange™ is an enterprise-scale software product for managing the archiving, retention and retrieval of information contained within Exchange user mailboxes, PST files or public folders.

  Client Name: Luton Borough Council; Region: United Kingdom;

• Case study, Manchester Airport. interactive passenger information system
  

  Following an extensive competitive tender, covering 25 companies, Manchester Airport awarded Fujitsu the contract to design and develop an interactive, user-centric passenger information system that could be integrated with Manchester Airport's existing transport systems.

  Industry: Transportation & Travel; Client Name: Manchester Airport; Region: United Kingdom;

• Case study, Manufacturer - using the iCan solution from Fujitsu
  

  In 2000 a world leading supplier of components, systems and services to the energy, transmission & distribution, transport and marine markets amalgamated all of its IT resources into six National Service Centres to act as internal service providers for its operations throughout the world. As part of the reorganisation the company wanted to ensure that its IT services were delivered transparently, both from an IT and a business user perspective.

  Industry: Manufacturing; Client Name: Manufacturer - using the iCan solution from Fujitsu; Region: United Kingdom; Ireland;

• Case study, Merseytravel, Smart Enabled Ticketing (SET) system
  

  Develop, implement and manage a Smart Enabled Ticketing (SET) system that could be used by local elderly and disabled citizens to travel on any trains, buses and ferries in the Merseyside area.

  Client Name: Merseytravel; Region: United Kingdom;

• Case study, Naval Shore Telecommunications System, message handling
  

  The Royal Navy sends approximately 10,000 messages a day but until 1986, a manual system was used to encode, process and decode much of its messaging, from ship to shore and between stations around the world. Fujitsu created a high grade messaging service, developing software to meet the Navy's ultra-strict security requirements but using commercial off-the-shelf hardware.

  Industry: Aerospace & Defense; Client Name: The Royal Navy; Region: United Kingdom;

• Case study, Newcastle City Council. Complete technical refresh
  

  When Newcastle City Council identified that it needed help with change and developing skills, Fujitsu offered them a complete consultancy and technical refresh.

  Client Name: Newcastle City Council; Region: United Kingdom;

• Case study, New Zealand Defence Force. Message handling system
  

  In February 2004 Fujitsu, which had previously designed and developed a Military Message Handling System for the Ministry of Defence in the UK, was chosen to deploy the Military Message Handling System for the New Zealand Defence Force.

  Industry: Aerospace & Defense; Client Name: New Zealand Defence Force; Region: United Kingdom;

• Case study, ntl, Design, development and support of a central IT platform
  

  The design, development and support of a central IT platform to co-ordinate the flow of transaction data between ntl's broadcast, interactive, data interchange database, programme scheduling and billing applications, plus the support of the Interactive Cable System (ICS) provisioning platform and a range of other bespoke applications.

  Industry: Telecommunications; Client Name: ntl; Region: United Kingdom;

• Case study, Optimising Bandwidth for the British Army in Germany
  

  The Army in Germany needed more bandwidth to cope with growing network traffic into the Rheindahlen Army base where the Defence Information Infrastructure Convergence (DII(C)) core node is located.

  Industry: Aerospace & Defense; Client Name: UK Ministry of Defence, MOD; Region: United Kingdom;

• Case study, Polar Challenge, Fujitsu-Siemens Pocket Loox 610 PDAs
  

  Fujitsu was truly committed to the entire project. As evidenced by the Polar Challenge, Fujitsu’s employees work as a team and have a keen focus on improvement. Fujitsu continually looks to improve processes and ways of working, re-evaluating to discover how best we can help your business.

  Industry: Media & Communications; Client Name: Fujitsu; Region: United Kingdom;

• Case study, QuinetiQ. Developing a Secure Message Filter Module
  

  Fujitsu provided skilled staff who were able to work not only with the extremely complex standards and technologies, but also within the constraints of the project timescales. Fujitsu's close working relationship with QinetiQ and its highly skilled staff also helped to ensure that the solution was developed in line with QinetiQ's evolving requirements.

  Industry: Government; Solution Area: Security Solutions; Client Name: QinetiQ; Region: United Kingdom;

• Case study, RAF Command & Control Information System. RAF CCIS
  

  Fujitsu developed a secure, flexible infrastructure and application set known as RAF Command & Control Information System (RAF CCIS).

  Client Name: The Royal Air Force; Region: United Kingdom;

• Case study, RAF Strike Command - Development and delivery of SAPPHIRE
  

  RAF Strike Command is a large and complex organisation with the challenge to deliver air power effectively and efficiently any time and anywhere in the world. This has to be done within budget, with high visibility of any operational risks that may exist.

  Industry: Aerospace & Defense; Client Name: The Royal Air Force; Region: United Kingdom;

• Case study, RASDA. Replacing old databases with Oracle technology
  

  The Replicated Air Support Decision Aid (RASDA) replaced the old databases with Oracle technology with a forms interface in a Windows environment.

  Industry: Aerospace & Defense; Client Name: The Royal Air Force; Region: United Kingdom;

• Case study, Ridgehill Housing Association. Migrating to Windows Server
  

  As part of its ongoing relationship with RHA, Fujitsu proposed that the organisation migrate its infrastructure onto the Windows Server 2003 platform, with Microsoft Exchange 2003 for both internal and Internet e-mail.

  Client Name: Ridgehill Housing Association; Region: United Kingdom;

• Case study, Royal Navy - NAVYSTAR. New PCs
  

  The Royal Navy needed an affordable information infrastructure capable of supporting its administrative services onboard vessels. The requirement was for PCs, servers, printers and network equipment from commercial sources that would work in the unique environment aboard ship, be reliable, and meet the standards required for equipment installations on their vessels.

  Industry: Aerospace & Defense; Client Name: The Royal Navy; Region: United Kingdom;

• Case study, Southend Council. ConSol upgrade
  

  The Council contacted a software house called AMP, which was later incorporated into Fujitsu. 'We provided a specification, we spent some time with the programmers and we ended up with a system that worked for us' said Elaine Clifton. That system was called ConSol. 'In the 14 years since then the system's been enhanced, for example, we had a huge update for Y2K; and other users have requested modifications that are available as options. However, we find that we use ConSol now in the same way that we did originally and it is as useful today as it was back then.'

  Client Name: Southend Council; Region: United Kingdom;

• Case study, Staples, inc. Retail services, PoS system
  

  Staples selected GlobalSTORE, a complete retail software solution from Fujitsu Services. The solution was chosen based upon the significant operational performance enhancements it could offer the retailer, as well as the extra functionality it would provide. In addition, the system would provide a flexible platform to support the development of the Staples business.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Staples, inc; Region: United Kingdom;

• Case study, States of Guernsey Income Tax
  

  Guernsey Income Tax realised that it should embrace new technology and replace the paper based storage system and so began to look seriously at the merits of electronic document management.

  Industry: Government; Client Name: Guernsey Income Tax; Region: United Kingdom;

• Case study, Stockton Riverside College. New server infrastructure
  

  Fujitsu designed a completely new server infrastructure; upgrading some servers and replacing others. Servers and applications were then migrated to the new building. Major new curriculum applications were implemented and new security systems were installed.

  Industry: Education; Client Name: Stockton Riverside College; Region: United Kingdom;

• Case study, TGI Friday’s. Implement and support B-Pad
  

  Fujitsu Services worked in partnership with MICROS and Whitbread to deliver a solution that has set a new standard in food service automation. Fujitsu was awarded the contract to implement and support B-Pad, a hand-held terminal, running Mobile MICROS software.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: TGI Friday’s; Region: United Kingdom;

• Case study, The Body Shop. Implementing TeamPoS 2000
  

  TeamPos 2000 was implemented, a powerful and flexible point-of-service system, TeamPoS 2000 could be configured to meet the specific requirements of The Body Shop business now, as well as offering an adaptable platform to support its future growth and development objectives.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: The Body Shop International; Region: United Kingdom;

• Case study, The Highland Council. Applications on MS Office platform
  

  When nine local authorities joined together to form The Highland Council in 1996 the initial challenge was to improve the way that IT was used throughout the organisation. The new council decided to outsource to a partner. Two years later it entered into an agreement with Fujitsu to supply IS services. The Highland Council now has new line of business applications with 3,500 users on a standard MS Office platform, including email and intranet access over a reliable network.

  Client Name: The Highland Council; Region: United Kingdom;

• Case study, The Highland Council. Geographic Information Systems (GIS) applications
  

  Fujitsu worked with the planning department to create a business plan. This recommended the rollout of a system that would give access to GIS through a simple web browser connected to the council’s intranet. The solution would require two new servers dedicated to the storage of Ordnance Survey information and the hosting of the mapping software.

  Client Name: The Highland Council; Region: United Kingdom;

• Case study, The Highland Council. Ongoing IS strategy
  

  Fujitsu worked with the council to develop an ongoing IS strategy. Fujitsu particularly advised on the need for integration, security and authentication.

  Client Name: The Highland Council; Region: United Kingdom;

• Case study, The Highland Council. Ongoing IS strategy
  

  Fujitsu worked with the council to develop an ongoing IS strategy advising on the need for integration, security and authentication. As a result, the council adopted e-gif (Government Interchange Format). A crucial element of this strategy was the gradual integration of back and front office systems to enable customer Service Points to deal with a wider range of queries and transactions.

  Solution Area: Outsourcing Solutions; Application Development; Client Name: The Highland Council; Region: United Kingdom;

• Case study, Thresher Group. EPoS applications
  

  The Fujitsu solution is based on a Software as a Service (SaaS) model. A shared, hosted service with only one copy of the application software, it includes a thin-client PoS, stock management, customer relationship management, web management and pre-accredited Chip and PIN payment solution.

  Industry: Retail/Wholesale; Client Name: Thresher Group; Region: United Kingdom;

• Case study, TNT Express. Document management system
  

  TNT Express, the world’s leading business-to-business express carrier needed a document management system and were keen that as a business critical system, it would be held in-house. TNT worked in partnership with Fujitsu to develop a document management solution (DMS) which has dramatically shortened customs clearance processes, and will save an estimated £1.2m per year of paper handling and storage costs.

  Industry: Transportation & Travel; Client Name: TNT; Region: United Kingdom; Ireland;

• Case study, UK Department of Health. Information Management Toolkit
  

  Fujitsu's consultancy service has enabled us to consolidate our thinking and provided us with a sense of direction and a clear way forward - UK Department of Health

  Industry: Government; Solution Area: Knowledge Management; Client Name: UK Department of Health; Region: United Kingdom;

• Case study, Unity City Academy. Managed service aggreement
  

  Fujitsu is providing a managed service under a fifteen-year contract that specifies key performance indicators and service level agreements. Under the terms of the contract, Fujitsu is responsible for identifying needs, providing technical support, managing refresh and developing innovation.

  Industry: Government; Client Name: Unity City Academy; Region: United Kingdom;

• Case study, Vale of Glamorgan Council. Customising & implementing ConSol
  

  In 2000, Chris Highley was appointed to oversee the financial management of the department. He could see that ConSol could be utilised much more effectively. 'It was a good system; it had lots of functionality that we were not using. I could see that the problems that had become associated with the system were mostly caused by the fact that we had not set it up properly.' With Fujitsu's help he set about customising and implementing ConSol to meet the DLO's needs.

  Client Name: Vale of Glamorgan Council; Region: United Kingdom;

• Case study, Virgin Cosmetics. Management of IT infrastructure
  

  Fujitsu was initially awarded a five year contract to manage Virgin Cosmetics' entire IT infrastructure. This covered the service management of the company's AS400 corporate server and Wide Area Network (WAN), the build and installation of its store systems, using Fujitsu's ISS300 EPoS software and TeamPoS 2000 hardware, the 'break-fix' maintenance of the office, stores and warehouse hardware and 1st line retail helpdesk support.

  Industry: Retail/Wholesale; Client Name: Virgin Cosmetics; Region: United Kingdom;

• Case study, WHSmith
  

  Fujitsu was challenged to come up with innovative IT solutions that WHSmith could utilise in its stores in order to address its evolving business requirements.

  Client Name: WHSmith ; Region: United Kingdom;

• Case study, WHSmith, outsource IT Operations
  

  WHSmith decided to outsource the management of its IT infrastructure, so it could concentrate its resources on developing its core business areas, rather than the technology and processes used to support them. Having conducted an extensive evaluation, WHSmith awarded the multi-year outsourcing contract, worth over £50 million, to Fujitsu in 2000.

  Solution Area: Outsourcing Solutions; Client Name: WHSmith; Region: United Kingdom;

• Case study, Wirral Metropolitan Borough Council
  

  In its drive to improve service delivery, the Council identified the need for a number of new or enhanced systems.

  Client Name: Wirral MBC; Region: United Kingdom;

• Case study, Wolverhampton City Council
  

  The Bereavement Centre chose to work in partnership with Fujitsu to produce a detailed model defining what data concerning each death needed to be captured and how it should be interchanged between Council departments and agencies so that the Bereavement Centre Application is as seamless and effective as possible.

  Client Name: Wolverhampton City Council; Region: United Kingdom;

• Case study, Wolverhampton City Council. Content management system
  

  As part of its drive towards e-Government, Wolverhampton City Council wanted to further develop its existing web presence to support the increasing local and government initiatives. Key to the development was the ability to carry out secure transactions, retain full control over the site and reduce operational costs. Using Microsoft technologies, Fujitsu worked with the council to develop a new content management system, and in addition ensured the transfer of skills from Fujitsu to council staff. Almost 240,000 Wolverhampton citizens will now benefit from an improved service.

  Client Name: Wolverhampton City Council; Region: United Kingdom;

• Case study, Wolverhampton City Council. Windows XP - Office XP
  

  Fujitsu was asked to design and project manage the roll-out of a Windows 2000-based network infrastructure, including the provision of training. Fujitsu developed a standard build for the Council’s desktop PCs, incorporating Windows XP, Office XP and providing access to corporate e-mail and the Internet.

  Client Name: Wolverhampton City Council; Region: United Kingdom;

• Case study, Working with BT for the MOD in Germany
  

  The UK Ministry of Defence (MOD) needed to communicate securely between 33 military sites in Germany as well as overseas and within the UK.

  Industry: Aerospace & Defense; Client Name: BT; Region: United Kingdom;

• Case study: learning a valuable lesson in European collaboration
  

  With over 40 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Region: United Kingdom;

• Cheltenham and Gloucester
  

  Cheltenham and Gloucester has been using document imaging technology since the 1980s to capture, store and retrieve the large volume of documents used to support its mortgage business. After an extensive supplier evaluation, C&G chose Fujitsu to design and implement the new document imaging system

  Industry: Financial Services; Solution Area: Content Management; Client Name: Cheltenham and Gloucester; Region: United Kingdom;

• Department for Work and Pensions
  

  Fujitsu was brought in to implement, host and manage one of the world’s largest Oracle e-Business Suite solutions, including Finance, Procurement, Payroll and Human Resources core functionality.

  Industry: Government; Region: United Kingdom;

• Empowering healthcare, how Fujitsu is helping
  

  In order to meet the NHS 24 and 48 hour access targets, Waterside realised that it needed to transform its working practices. This project had two elements to it: the first being the delivery of a robust technology solution that would be simple to use, and adhere to strict NHS confidentiality guidelines. Secondly, the system needed to be presented in a way that focussed on patient care with new technologies enhancing interactivity, not hindering it.

  Industry: Healthcare; Client Name: Waterside Medical Centre; Region: United Kingdom;

• Estonia - Citizenship and Migration Board
  

  Following an extensive procurement process, Fujitsu (previously known as AS Mandator Estonia) won a contract to design and implement the new national visa (N-VIS) system, as well as updating the underlying IT architecture.

  Region: United Kingdom;

• Fujitsu - SourceIT
  

  Fujitsu has developed a system called SourceIT, an e-Commerce system that is highly efficient, accurate and reliable. Its key aim is to provide a light touch ordering system that can be offered to Fujitsu’s customers as a shared service hosted in a secure Fujitsu data centre.

  Solution Area: Business Process Management; Region: United Kingdom;

• Glaston
  

  Glaston's Patja solution incorporates workstation services, servers and machine rooms. It also covers helpdesk, maintenance of the Windows and network environments as well as firewall management.

  Region: United Kingdom;

• Irish Courts Service
  

  Following a competitive procurement exercise the Courts Service awarded Fujitsu a four year contract to provide a complete managed service covering 1,250 desktops and 200 servers in over 70 offices throughout Ireland.

  Region: United Kingdom;

• La Caixa
  

  “la Caixa” is entering into an alliance with Fujitsu to prepare the launch of an innovative ATM model.

  Region: United Kingdom;

• La Feltrinelli
  

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing innovative systems and management services that increase revenue, reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Industry: Financial Services; Solution Area: Financial Solutions; Region: United Kingdom;

• Mitchells & Butlers
  

  Fujitsu was awarded a five year contract to devise and deploy a repair and maintenance service across Mitchells & Butlers’ entire estate and develop and roll out an Install, Moves, Adds and Changes (IMAC) service for refurbishments and new site openings.

  Region: United Kingdom;

• Orange
  

  Following an extensive competitive evaluation, Fujitsu was chosen to upgrade all of the point of sale hardware in Orange’s then 236 UK retail stores, including the porting of its main retail application onto the new platform.

  Region: United Kingdom;

• Post Office
  

  To cater for the needs of a small number of rural Post Office branches that are only open for a few hours each week, Fujitsu designed a unique mobile counter terminal, as well as a trolley-based terminal for use by sub postmasters who work from their own homes.

  Solution Area: Outsourcing Solutions; Wireless Solutions; Client Name: Post Office ; Region: United Kingdom;

• Post Office - customer experience
  

  Fujitsu has been working very closely with Post Office® to create an innovative branch experience, ranging from flexible touch screen counters to trialling self service kiosks, so customers benefit from multiple channels and greater payment options.

  Region: United Kingdom;

• Reading Borough Council
  

  Reading Borough Council chose Fujitsu to implement Oracle Hyperion Planning Plus.

  Region: United Kingdom;

• Southend-on-Sea Borough Council, ConSol-ePlus solution
  

  Southend-on-Sea Borough Council chose to migrate to the new windows-based version of Fujitsu's ConSol solution, ConSol-ePlus, including the modules for appointment scheduling and mobile access. The core ConSol-ePlus solution seamlessly controls the processes for job receipt, job progression, job costing, subcontractor control and payment as well as providing stock control and purchase order management.

  Client Name: Southend-on-Sea Borough Council, ConSol-ePlus solution; Region: United Kingdom;

• TalkTalk Direct
  

  Fujitsu was chosen to provide consultancy services in order to help TalkTalk Direct assess its approach to getting external resources and understand the changes it would need to make in order to create and successfully deploy a flexible offshore resource pool.

  Industry: Telecommunications; Solution Area: Business Applications; Region: United Kingdom;

• Target has Integrated Fujitsu’s Interstage Business Process Manager into its Core Consumer Finance Software
  

  Target (www.targetgroup.net) provides market-leading consumer finance solutions to a blue-chip client base of international banks, finance houses and utility providers. With offices throughout the United Kingdom, it has over 25 years experience in a rapidly changing, competitive market place. It helps its customers to achieve competitive advantage in the areas of mortgage and unsecured loan origination, customer/accounts servicing and debt management.

  Industry: Financial Services; Solution Area: Business Process Management; Client Name: Target Group; Region: United Kingdom;

• The Abbey National Milton Keynes Fibre Network
  

  'Part of the team' is the way that Abbey National sums up the Amdahl contribution to the implementation of the Milton Keynes network and the subsequent upgrade and maintenance contracts.

  Industry: Financial Services; Solution Area: Optical Transport; Client Name: Abbey National ; Region: United Kingdom;

• Vodafone: customer satisfaction
  

  As Fujitsu already had a long-standing relationship with Vodafone it was a natural partner to develop its new technology requirements.

  Region: United Kingdom;

• Case study, Vodafone, Managed support service
  

  Fujitsu’s enterprise management service invisibly manages Vodafone’s retail infrastructure, constantly monitoring all instore PCs, servers and advertising screens to identify potential problems. This proactive management has been instrumental in improving the level of first time fixes, so stores no longer have to spend time calling the helpdesk or waiting for an engineer to arrive, but can focus resources on meeting customers’ needs and increasing revenue. Remote software updates to stores also contribute to the seamless way that the service is maintained, so, for example, virus updates are always on time.

  Industry: Telecommunications; Retail/Wholesale; Client Name: Vodafone; Region: United Kingdom;

• Case study, Whitbread
  

  Fujitsu was chosen by Whitbread to provide an outsourced solution that includes a fully managed service for wide area network (WAN) links, ranging from ISDN to Megastream Ethernet, to all of the company’s extended family of brands in over 1,600 locations in the UK.

  Industry: Retail/Wholesale; Client Name: Whitbread; Region: United Kingdom;

• Case study, First Direct - Internet Banking Service
  

  First Direct and Fujitsu started working together in 1997 when they produced the world's first Java-based 24-hour electronic banking service over a 12 month period, from development to testing through to implementation. Since launching its Internet banking service, First Direct has attracted more than 300,000 customers, with an additional 10,000 customers subscribing each month.

  Industry: Financial Services; Client Name: First Direct; Region: United Kingdom;

• Case study, Vodafone. Q-MATIC solution
  

  Vodafone required a system to improve the management of customer flow through the store. Q-MATIC, the world leader in queue management systems, was selected as the preferred solution. As Vodafone’s managed IT-service provider, this is installed and managed by Fujitsu.

  Industry: Retail/Wholesale; Client Name: Vodafone. Q-MATIC solution; Region: United Kingdom;

• Case study, British Telecom (BT). Cabling
  

  After evaluating solutions proposed by its two incumbent network suppliers, BT chose to implement Fujitsu's multi-mode fibre-optic cabling solution. As well as offering extremely fast, 10 Gigabit data transfer speeds, the system also eliminates the cost, complexity and rigidity of point-to-point cabling by routing all server connections through patching frames.

  Industry: Telecommunications; Client Name: British Telecom (BT); Region: United Kingdom;

• Case study, Newcastle City Council
  

  Following a competitive tender, Newcastle City Council awarded Fujitsu a three year contract to deliver a business transformation and modernisation programme, migrating its mainframe systems onto a new ‘best of breed’ infrastructure with the latest enabling technology.

  Client Name: Newcastle City Council; Region: United Kingdom;

• Case study, Bank of Spain - XBRL reporting
  

  Fujitsu España Services. S.A, is presenting to the Bank of Spain to assist in the implementation of the Master Plan for adoption of XBRL™ within its organization is based on the development of XBRL™ infrastructure services, developed in both .Net and in Java technology.

  Industry: Financial Services; Solution Area: Financial Solutions; Client Name: Bank of Spain; Region: United Kingdom;

• Case study, La Caixa - ATM network development
  

  Fujitsu’s track record and customer references in the self-service sector persuaded “la Caixa” to sign a three-year alliance with Fujitsu for integrated support and management of the ATM network.

  Industry: Financial Services; Solution Area: Financial Solutions; Client Name: la Caixa; Region: United Kingdom;

• Case study, Reuters - Information Services and Technology
  

  Following an extensive competitive evaluation, Fujitsu was awarded the Information Services and Technology (IS&T) contract to provide 24/7 support for Reuters’ line of business applications and around 4,000 Reuters staff in the UK. The Global Service Desk is also complemented by on-site desktop support to manage incidents, problems and IMACS.

  Industry: Financial Services; Client Name: Reuters; Region: United Kingdom;

• Case study, The Moray Council. Information and Communications Technology
  

  Moray is the first education authority in the UK, funded through the Government’s Private Finance Initiative (PFI) scheme, to be up and running with the National Grid for Learning (NGfL) programme. The £12.5 million contract to supply and manage the latest Information and Communications Technology (ICT) was awarded to Fujitsu. It provides email, video conferencing and secure Internet access to the teachers, administrators and 13,000 pupils in Moray’s 54 schools.

  Client Name: The Moray Council; Region: United Kingdom;

• Case study, The Moray Council, Scottish Schools Digital Network Glow
  

  Fujitsu suggested that The Moray Council adopt a benefits realisation approach to the deployment of Glow, so that its implementation plan was developed from the users' perspective and not treated as a purely technical challenge.

  Industry: Government; Solution Area: Outsourcing Solutions; Client Name: The Moray Council; Region: United Kingdom;

• Case study, Assuralia
  

  When a work accident happens, the work accident insurer has to know what the employee’s basic wage is so that it can work out the disability entitlement. Every year, insurers receive approximately 20,000 applications for wages from employers. Until just a few years ago, this was a particularly time-consuming job, involving a great deal of work.

  Industry: Government; Client Name: Assuralia ; Region: United Kingdom;

• Case study, Ministry of Public Administration, Spain
  

  In June of 2007 the Government of Spain enacted Law 11/2007 which legislated the need to provide all citizens with online access to public services. This set a deadline of 31st December 2009 for all Public Administrations (central and local governments) to provide electronic methods by which citizens could access any public service and interact with the Administration.

  Industry: Government; Client Name: Ministry of Public Administration, Spain ; Region: United Kingdom;

• Case study, Northern Ireland Court Service
  

  In late 1999 Fujitsu was awarded a 10 year PFI contract with the NICtS for the ongoing development and management of its IT infrastructure, corporate applications and courtroom technology. As part of the agreement Fujitsu was also tasked to design and implement an Integrated Court Operation System (ICOS) that would standardise and automate its business processes, improve resource management and be accessible by all court users.

  Industry: Government; Client Name: Northern Ireland Court Services ; Region: United Kingdom;

• Case study, Young Scot. Secure web hosting
  

  As an existing partner and sponsor, Fujitsu had already been supporting Young Scot by hosting the first website on a shared server at one of its secure locations. Fujitsu offered further support and began working with Young Scot and its web application company Storm ID.

  Industry: Government; Client Name: Young Scot ; Region: United Kingdom;