Metso chose Fujitsu to provide a range of outsourced IT infrastructure services, including its Desktop Managed Service, to support the needs of 8,000 workstation users across its 60 sites in Finland. Using Fujitsu’s managed service operating model, called Patja in Finland, the five-year contract is an extension to a long-standing IT collaboration between the companies, which is known as the “4114 service” in Metso.

“Our quality metrics showed that our 4114 service was working well,” says Pekka Pajalahti, “so there was no reason for major changes in the service when renewing the agreement. However, the most significant change was to replace all of the previous local agreements with a centralised model covering each and every site and end-user in Finland, so that we now have a unified set of services and service level agreements (SLAs) across the entire organisation.”

Download the 'Metso' case study PDF [135 KB]