How did Vodafone increase customer satisfaction?
Q-MATIC queue management from Fujitsu
Vodafone: customer satisfaction
As Fujitsu already had a long-standing relationship with Vodafone it was a natural partner to develop its new technology requirements.
Jonathan Dryland, Vodafone’s Head of UK Retail Development, continues, “We chose to strengthen our relationship with Fujitsu because it was a key supplier and already understood our business needs. So, we could move forward with a strong partnership that was clearly focused on delivering a positive customer experience.”
Download the Vodafone case study PDF [115 KB]

