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How did Vodafone increase customer satisfaction?

Q-MATIC queue management from Fujitsu

Vodafone: customer satisfaction



As Fujitsu already had a long-standing relationship with Vodafone it was a natural partner to develop its new technology requirements.

Jonathan Dryland, Vodafone’s Head of UK Retail Development, continues, “We chose to strengthen our relationship with Fujitsu because it was a key supplier and already understood our business needs. So, we could move forward with a strong partnership that was clearly focused on delivering a positive customer experience.”

Download the Vodafone case study PDF [115 KB]

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